REFUND & RETURNS POLICY

At Zy Allstar, we want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully before placing an order. If you have any questions, please contact us at zyallstar0715@gmail.com.

Returns / Exchanges

For Plain Uniforms (Non-Customized)

• We offer return or exchange for plain uniforms only (no custom logos, names, or numbers).
• Please contact us within 7 business days of merchandise receipt to report any problems or complaints.
• We will research your claim and resolve the problem.
• We will either:
  • Replace the item(s) in question
  • Exchange the item(s)
  • Issue a refund if we deem it to be an error on our part
• The refund will be issued to the customer after we receive confirmation that the item(s) has been delivered back to Zy Allstar.
• We cannot offer a return due to wrong sizes. Please make sure that you review our size chart before placing an order.

For Custom Uniforms

• We encourage our customers to order a customized sample of their designed uniform to inspect the overall look and ensure it meets their expectations.
• Once the customer has approved the Order Detail and has opted not to order a customized sample, we are not liable for any dissatisfaction that the customer might experience.
• We strongly recommend ordering a sample before placing a full production order.

Return Process

To initiate a return or exchange, please follow these steps:

• 1 Contact us within 7 business days of receiving your order at zyallstar0715@gmail.com.
• 2 Provide details in your email:
  • Your order number
  • Reason for return/exchange
  • Specific issues with the product
  • Photos if needed to support your claim
• 3 Wait for our review – Our quality assurance department will review your claim and research your issues.
• 4 Receive resolution – If we deem it to be an error on our part, we will gladly replace the merchandise or provide a refund accordingly.
• 5 Ship the item(s) back – If a return is authorized, please ship the item(s) to the address we provide.

Refund Conditions

• Timeframe: All returns or issues must be reported within 7 business days of merchandise receipt.
• Return Window: We will not accept any returns made after 30 days of the invoice date.
• Item Condition: All returned or exchanged items must be unworn, unwashed, and with all original tags attached.
• Refund Issuance: Refunds will be issued after we receive confirmation that the item(s) have been delivered back to Zy Allstar.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom uniforms – Any item with custom team name, logos, designs, or customer-chosen colors
• Samples – Customized sample orders (unless defective)
• Final Sale items – Any items marked as final sale
• Items damaged due to improper care – Please refer to our Care Instructions

Sizing Issues

We understand that choosing the right size can be challenging. To help you make the right choice:

• We have detailed size charts available on our website
• We offer sizing kits – each kit includes up to four different sizes
• You can contact us at zyallstar0715@gmail.com for sizing assistance

Order Cancellations

• Zy Allstar will not accept cancellations once the order detail has been confirmed by the customer and our factory has started production of your order.
• Any cancellation after this time will be subject to 50% of the total order.
• We reserve the right to refuse service or order(s) you place with us.

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